Return and Refund Policy

Welcome to Mobility Ready, where your satisfaction is our top priority.

We understand that occasionally a product may not meet your expectations or requirements. To ensure a seamless shopping experience, we've created a comprehensive return policy that prioritizes your convenience while upholding fair guidelines. Please take a moment to familiarize yourself with our return process outlined below:

General Rules:

  1. Reporting Returns: Return requests must be reported within 180 days of the delivery date. We cannot accept any return requests after this period.
  2. Eligibility Criteria: Only uninstalled, unused products in their original packaging, including the box and any pallet, are subject to this return policy. If the original packaging, including the box, is unavailable, the return will not be eligible.
  3. Damaged Products: In the event of receiving a damaged order, clear photos of the damaged box should be taken upon delivery. Damages must be reported within 24 hours of delivery for prompt resolution.

Exchange Policy:

  1. Reporting Exchanges: Exchange requests must be reported within 180 days of delivery.
  2. Eligibility Criteria: Only uninstalled, unused products in original packaging are eligible for exchange.
  3. Exchange Process: Exchanges involve the return of the original product, inspection by our warehouse team, refund processing, and the customer processing a new order for the exchange item.

Refund Processing:

Refunds will be issued after the warehouse receives, inspects, and processes your return or exchange. They will be credited to the original payment method and may take up to 72 hours to reflect on your statement.

Starting a Return:

  1. Contact Us: If you wish to initiate a return, please reach out to our Customer Experience team promptly. You can contact us via email at support@mobilityready.com or call us at +1 (888) 354-4795 during our business hours (Mon-Fri, 9:00 AM - 6:00 PM EST). Alternatively, you can use our live chat feature on our website during the same hours.
  2. Provide Details: When contacting us, please provide your Order Number and details about the item(s) you wish to return. This information helps us locate your order quickly and efficiently process your return request.
  3. Reason for Return: Let us know the reason for your return. Whether it's due to product dissatisfaction, damage, or any other issue, sharing the reason helps us understand your needs better and ensures a smoother resolution process.
  4. Review Eligibility: Our Customer Experience team will review your request and determine if your return meets our eligibility criteria. This includes factors such as the time since delivery, the condition of the product, and adherence to our return policy guidelines.
  5. Receive Return Authorization: If your return request meets our criteria, we'll provide you with a Return Authorization (RA) number. This number is essential for processing your return and ensures that your return is properly tracked within our system.
  6. Package the Item: Carefully package the item(s) you wish to return, ensuring they are securely packed to prevent damage during transit. Include all original packaging, accessories, and documentation.
  7. Label the Package: Clearly label the package with the provided RA number to help us identify and process your return efficiently.
  8. Ship the Item: Arrange return shipment to the address provided by our Customer Experience team. You may be responsible for shipping costs depending on the return nature.
  9. Tracking and Confirmation: Provide tracking information so we can monitor your return shipment and ensure it reaches us safely.
  10. Processing the Return: After receiving and inspecting your return, we'll process your refund or exchange according to our policy guidelines.

We strive to make the return process as hassle-free as possible. If you have any questions or need assistance, please don't hesitate to contact our Customer Experience team.

Changing Shipping Address Instructions:

If you need to change your shipping address:

  1. Contact Us Immediately: Reach out via email at support@mobilityready.com, call +1 (888) 354-4795 (Mon-Fri, 9:00 AM - 6:00 PM EST), or use our live chat.
  2. Provide Order Information: Share your Order Number and explain why you need to change the address.
  3. Confirm Availability: We'll check if address changes are still possible based on your order status.
  4. Update Shipping Address: Provide the new shipping details including recipient name, street address, city, state, and zip code.
  5. Confirmation: We'll update your order and confirm the changes with you.
  6. Shipping Address Change Fee: Note that fees may apply depending on order processing stage.
  7. Follow-Up: Monitor your tracking information to ensure delivery to the correct address.

Frequently Asked Questions (FAQ)

Can I change my address?
Contact us within 24 hours of placing your order at support@mobilityready.com.

Can I cancel my order?
We accept cancellations anytime before dispatch. For dispatched orders, see our refund policy.

Do I have to pay for return shipping?
We cover costs for defective products. Other returns require you to pay shipping.

How will I receive the return label?
It will be emailed after return approval for you to download and print.

Late or Missing Refunds:
First check your bank account, then contact your credit card company. If still unresolved, email us and we'll respond within 24 hours.

Thank you for reviewing our return policy. Our customer service team is here to help with any questions. We appreciate your trust and look forward to serving you.

Happy shopping from all of us at Mobility Ready!