Velowave Spirit Electric Road Bike

Specifications

• Motor BAFANG Geared Hub Motor，Rated 250W, Peak 425W, Max Torque 32NM
• Battery - 36V 6.4Ah, 230.4Wh, Samsung cells
• Charger - 36V 1.5Amp
• Pedal Assist - Cadence Sensor
• Controller - 36V 15Amp peak
• Display - Easy Operational LED Display
• Frame Material - 6061 Aluminum
• Brakes - Font & Rear Disc Brakes
• Fork - Rigid Front Fork
• Throttle - NONE
• Derailleur - Shimano 7-Speed
• Crank Set - 44T, 170mm Alloy Crank
• Pedals - Platform Pedals
• Saddle - Sportive Road Saddle
• Tire - Innova 700C*32C Road Tires
• Max Speed - 15MPH
• Range - 20 to 30 Mile
• Size - 1680*980**680mm
• Packing Size - 1430*250*775mm
• Gross Weight - 23kg
• Net Weight - 16.5kg

At Mobility Ready, we strive to provide a seamless shipping experience for our customers. Here's everything you need to know about our shipping policy:

Free Shipping to the Lower 48 USA

We offer FREE shipping on all orders to the lower 48 contiguous states of the USA. Your order will be delivered by FedEx Ground, FedEx Freight, or the most affordable available provider. Please note that the carrier will deliver your order curbside and will not bring it into your home, garage, or elsewhere. Kindly arrange assistance if needed.

Order Cut Off Time

Orders placed by 12:00 PM Eastern Time will be processed on the same business day.

Processing time: 2-4 business days
Shipping time: 4-12 business days

Shipping Time and Tracking

Tracking Numbers: Tracking number(s) will be sent to the email provided within 2-4 business days after the order placement date. You can use this tracking number to monitor your shipment's progress. Shipping typically takes 4-12 business days after the processing date.

LTL Shipments

Large and heavy items exceeding 155 pounds will ship via LTL (less-than-truckload) shipment. The carrier will call to schedule a delivery appointment, and someone must be present to sign for the shipment upon delivery.

Damaged Packages

Immediate Action: If the box has clear damage upon delivery, take clear photos of the damaged box, refuse the package, and note the damages with the delivery driver on the Bill of Lading or Freight Bill. Email support@mobilityready.com with your issue and photos. 24-Hour Reporting: Damages to the product must be reported within 24 hours of delivery. Failure to report damages within this timeframe may result in a denial of the claim.

Return Policy

All product(s) must be returned in their original condition, never installed, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Refunds will be issued after the warehouse receives, inspects, and processes your return. Return shipping charges are not refundable.

Shipping Zones

Exclusions: Free shipping applies only to the 48 contiguous states. Shipping is not available for Alaska, Hawaii, Puerto Rico, Guam, and other US territories. International shipping, including to Canada, is not possible. Returns: Returns for shipments outside our shipping range will not be honored. Please contact support@mobilityready.com if you have questions regarding out-of-zone shipping.

We're dedicated to ensuring your satisfaction. Our customer support team is here to assist you with any inquiries or concerns related to your order. Thank you for choosing us for your mobility needs. We look forward to enhancing your journey with the best in mobility devices.

Frequently Asked Questions (FAQ)

Can I change my address?

If you need to change the shipping address for your order, please contact us within 24 hours of placing your order at support@mobilityready.com.

Can I cancel my order?

If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.

Welcome to Mobility Ready, where your satisfaction is our top priority.

We understand that occasionally a product may not meet your expectations or requirements. To ensure a seamless shopping experience, we've created a comprehensive return policy that prioritizes your convenience while upholding fair guidelines. Please take a moment to familiarize yourself with our return process outlined below:

General Rules:

Reporting Returns: Return requests must be reported within 14 days of the delivery date. We cannot accept any return requests after this period.

Restocking Fee: A minimum of 30% restocking fee will be applied to any returns. This fee applies to orders cancelled or refused after shipment, as well as instances where incorrect shipment information leads to return to warehouse.

Eligibility Criteria: Only uninstalled, unused products in their original packaging, including the box and any pallet, are subject to this return policy. If the original packaging, including the box, is unavailable, the return will not be eligible.

Non-Eligible Products: Certain products are not eligible for returns or exchanges, including modified items, those not in resalable condition, and products not accompanied by an Order Number or original packaging materials. Accessories are also non-returnable.

Damaged Products: In the event of receiving a damaged order, clear photos of the damaged box should be taken upon delivery. Damages must be reported within 24 hours of delivery for prompt resolution.

Exchange Policy:

Reporting Exchanges: Exchange requests must be reported within 14 days of delivery.

Restocking Fee: A minimum of 30% restocking fee applies to exchanges.

Eligibility Criteria: Only uninstalled, unused products in original packaging are eligible for exchange.

Exchange Process: Exchanges involve the return of the original product, inspection by our warehouse team, refund processing, and the customer processing a new order for the exchange item.

Refund Processing:

Refunds will be issued after the warehouse receives, inspects, and processes your return or exchange. They will be credited to the original payment method and may take up to 72 hours to reflect on your statement.

Starting a Return:

Contact Us: If you wish to initiate a return, please reach out to our Customer Experience team promptly. You can contact us via email at support@mobilityready.com or call us at +1 (800) 207-6517 during our business hours (Mon-Fri, 9:00 AM - 6:00 PM EST). Alternatively, you can use our live chat feature on our website during the same hours.

Provide Details: When contacting us, please provide your Order Number and details about the item(s) you wish to return. This information helps us locate your order quickly and efficiently process your return request.

Reason for Return: Let us know the reason for your return. Whether it's due to product dissatisfaction, damage, or any other issue, sharing the reason helps us understand your needs better and ensures a smoother resolution process.

Review Eligibility: Our Customer Experience team will review your request and determine if your return meets our eligibility criteria. This includes factors such as the time since delivery, the condition of the product, and adherence to our return policy guidelines.

Receive Return Authorization: If your return request meets our criteria, we'll provide you with a Return Authorization (RA) number. This number is essential for processing your return and ensures that your return is properly tracked within our system.

Package the Item: Carefully package the item(s) you wish to return, ensuring that they are securely packed to prevent any damage during transit. Please include all original packaging, accessories, and documentation that came with the product.

Label the Package: Clearly label the package with the provided RA number. This helps us identify and process your return efficiently once it reaches our warehouse.

Ship the Item: Arrange for the return shipment of the package to the address provided by our Customer Experience team. Depending on the nature of the return, you may be responsible for shipping costs.

Tracking and Confirmation: Once the return package is shipped, please provide us with the tracking information. This allows us to monitor the return shipment and ensures that it reaches us safely.

Processing the Return: Upon receiving the returned item(s) at our warehouse, our team will inspect the product(s) to verify eligibility and condition. If everything checks out, we'll proceed with processing your refund or exchange according to our return policy guidelines.

We strive to make the return process as hassle-free as possible for our customers. If you have any questions or need assistance at any step of the process, please don't hesitate to reach out to our Customer Experience team. We're here to help!

Changing Shipping Address Instructions:

If a customer needs to change the shipping address for their order, they should follow these steps:

Contact Us Immediately: As soon as the need to change the shipping address arises, the customer should reach out to our Customer Experience team promptly. They can contact us via email at support@mobilityready.com, call us at +1 (800) 207-6517 during our business hours (Mon-Fri, 9:00 AM - 6:00 PM EST), or use our live chat feature on our website during the same hours.

Provide Order Information: The customer should provide their Order Number and explain the need to change the shipping address. This information helps us locate their order quickly and efficiently.

Confirm Availability: Our Customer Experience team will check the status of the order and confirm if it's still possible to change the shipping address. Depending on the order's processing status and carrier arrangements, changes may or may not be feasible.

Update Shipping Address: If the order is still eligible for a shipping address change, the customer will need to provide the new shipping address details. This includes the recipient's name, street address, city, state, zip code, and any additional relevant information.

Confirmation: Once the new shipping address is provided, our team will update the order with the revised information and confirm the changes with the customer. It's essential for the customer to review the updated details to ensure accuracy.

Shipping Address Change Fee: Please note that depending on the order's processing stage and carrier policies, a shipping address change fee may apply. Our Customer Experience team will provide information about any applicable fees during the address change process.

Follow-Up: After the shipping address is successfully updated, the customer should keep an eye on their order's tracking information to ensure it reaches the correct destination. If there are any concerns or issues with the updated address, the customer should contact us immediately for further assistance.

We understand that circumstances may arise requiring a change in shipping address, and we're here to assist our customers throughout the process. Our goal is to ensure a smooth and satisfactory shopping experience for every customer.

Frequently Asked Questions (FAQ)

Can I change my address?

If you need to change the shipping address for your order, please contact us within 24 hours of placing your order at support@mobilityready.com.

Can I cancel my order?

If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.

Do I have to pay for return shipping?

For defective products, we will cover the return shipping cost for you. However, if returning for any other reason, including customer remorse, you need to pay the actual return shipping cost.

How will I receive the return label?

The return label will be emailed to you once your return request is approved. You can then download and print the return label for your convenience.

Late or Missing Refunds:

Recheck your bank account if you haven’t received a refund.

Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please use Contact Us at the top of the page and email us. We will reply within 24 hours of hearing from you.

Thank you for reviewing our return policy. If you have any further questions or need assistance, our dedicated customer service team is here to help. Your trust and satisfaction are of utmost importance to us, and we look forward to continuing to serve you with quality products and excellent service.

Happy shopping from all of us at Mobility Ready!

Our Price Matching Policy

At Mobility Ready, we are dedicated to offering you the most competitive prices online. We maintain strong partnerships with our suppliers to establish minimum advertised pricing guidelines for all our competitors. This means that every other online store selling the same product is expected to offer it at the same price.

Price Match Guarantee

If, within 14 days of your purchase, you discover another online store offering a lower price for the same product, please bring it to our attention. We will promptly contact the brand to ensure they comply with the minimum advertised price policy. If you qualify for a refund, we will credit the price difference back to your credit card.

Your Confidence Matters

We want you to shop with absolute confidence, knowing that you are receiving the best possible price for the product. If you find that our own website has reduced the price of the item you ordered within 14 days of your purchase, we will also refund the price difference.

Requesting Your Partial Refund

To request a partial refund, simply follow these steps:

Email us with links to the product on both our website and our competitor's website.

Ensure that you make this request within 14 days from the date of your order.

We will process the credit accordingly and ensure that you receive the best deal possible.

Limitations of Our Price Match Guarantee

While we are committed to providing competitive pricing, our Price Match Guarantee does come with certain limitations:

You must purchase the item from our website before requesting the Price Match Guarantee.

Promotions such as rebates, holiday sales, and "buy one, get one free" offers do not qualify.

The item must be in stock on the competitor's website and be sold as brand new.

The competitor must be an online store and may not have a physical retail location.

The website in question cannot be a discounter or auction site (e.g., eBay, Overstock, Walmart, Amazon, etc.).

The competitor must be an Authorized Retailer of the product.

Our Price Match Guarantee includes both the item price and shipping charges but excludes sales tax.

Contact Us for Price Match Inquiries

If you have any questions or wish to confirm whether we can price match a product before making your purchase, please reach out to us. We are here to assist you in securing the best deals on the products you need. Your satisfaction and savings are our top priorities at Mobility Ready.

Welcome to Mobility Ready – your premier destination for top-tier mobility solutions that enhance independence and improve quality of life.

Our commitment to excellence doesn't end with your purchase. Our expert team is ready to assist with any inquiries or concerns about your order, ensuring your experience with us is truly outstanding.

FREE Shipping: We offer free shipping within the contiguous United States on every order, directly from our strategically located warehouses, as part of our dedication to exceptional customer service.

Lowest Price Guarantee: At Mobility Ready, we are committed to offering the best prices online for mobility products without compromising on quality. Thanks to our direct shipping model, you're guaranteed excellent value.

Secure Shopping: Shop with total confidence knowing that our secure checkout process protects your personal details. Your privacy and security are paramount to us.

Satisfaction Guarantee: Your satisfaction is our top priority. We stand behind the quality and performance of our mobility products. Should you have any concerns, our dedicated customer support team is readily available via phone, email, or live chat.

Meet Our Founder: Driven by a passion to facilitate mobility, our founder envisioned a platform that not only sells mobility aids but also supports and empowers individuals. Mobility Ready is more than just an online store; it's a community where each customer receives personalized service and access to the best mobility solutions on the market.

Today, Mobility Ready is a reflection of our founder's vision – a beacon of commitment to enhancing lives through mobility support. With a passionate team and a relentless drive to innovate, we continue to set the standards in the mobility aids industry.

Our Online-Exclusive Model: This model allows us to offer competitive prices, fast shipping, and unmatched customer service. Being online-focused means we can maintain our high standards of quality without compromise.

Contact Us Easily: Reaching our customer support and sales team is simple—via phone, live chat, or email. We are also active on social media, where we engage with our community and share useful information.

How To Contact Us:

• Phone: +1 (800) 207-6517
• Live Chat: Available Mon-Fri, 9am-6pm EST
• Email: support@mobilityready.com
• Address: Mobility Ready, 5830 E 2nd St, Ste. 7000 #13369, Casper, WY 82609, United States. 

Discover the Mobility Ready difference today! Explore our curated selection of mobility solutions and enhance your independence with style and ease. Thank you for choosing Mobility Ready!

Explore Flexible Financing Options with Mobility Ready

If you're considering a purchase but require alternative financing solutions, Mobility Ready offers a variety of options to cater to your needs, including Shop Pay Installment, PayPal Financing, and Affirm Financing. We're committed to making your shopping experience as convenient as possible, and our financing programs are designed with your flexibility in mind.

1. Shop Pay Installments:

Mobility Ready is pleased to offer Shop Pay Installments, allowing you to split your purchase into four equal, biweekly installment payments. The best part? These installments come with 0% interest, no hidden or late fees, and won't impact your credit score.*

How It Works:

Add your desired items to your cart.

Proceed to checkout using Shop Pay.

Opt to pay in four installments.

Your first payment is either due at the time of purchase or, in some cases, two weeks later. The subsequent three installments will be automatically charged to your saved card on Shop Pay every two weeks. Rest assured, you'll receive email reminders before each payment to keep you informed.

2. PayPal Financing:

As part of our commitment to offering diverse financing choices, Mobility Ready proudly provides access to PayPal Financing. With PayPal Financing, you can enjoy the benefits of flexible payment plans, allowing you to make your purchase more comfortably.

How It Works:

Select PayPal at Checkout
When you’re ready to buy, choose PayPal as your payment method and look for the "Pay Later" option.

Choose Your Payment Plan
Select a payment schedule that suits your financial needs, like paying in 4 interest-free installments or spreading payments over months (depending on eligibility).

Enjoy Your Purchase Immediately
Your payment plan begins after checkout, and you can manage it easily through your PayPal account.

Take control of your finances without compromising on what you want. Apply for PayPal Credit or explore Pay Later options today and experience a seamless way to shop responsibly.

3. Affirm Financing:

Mobility Ready is proud to offer Affirm Financing, providing a flexible way to purchase your mobility equipment now and pay over time. With Affirm, you can select a payment plan that fits your budget, with options that range from interest-free payments to longer-term financing with interest. Checking eligibility won’t affect your credit score, and Affirm charges no late or hidden fees.

How It Works:

Add items to your cart and proceed to checkout.

At checkout, select Affirm as your payment method.

Choose from the available financing options, such as interest-free short-term plans or extended monthly payments.

Affirm lets you check your spending power directly on the product or cart page, so you know your financing options before completing your purchase.

Key Features of Shop Pay Installments, PayPal Financing, and Affirm Financing:

Interest-Free Plans: Both options offer interest-free payment plans, enabling you to spread the cost of your purchase over a defined period without incurring interest charges.

Fixed Monthly Payments: With fixed monthly payments, you'll have a clear understanding of your financial commitment, allowing you to budget effectively.

Quick Approval: The application process for both options is designed to be hassle-free, with rapid approval times, so you can proceed with your purchase swiftly.

Payment Flexibility: Shop Pay Installments, PayPal Financing, and Affirm Financing provides a range of repayment options, giving you the flexibility to choose the plan that suits your financial situation best.

Get Started:

To explore Shop Pay Installments, PayPal Financing, and Affirm Financing and take advantage of their benefits, simply select your preferred option during the checkout process. You can review the available financing plans, choose the one that aligns with your needs, and complete your purchase seamlessly.

At Mobility Ready, we understand that everyone's financial circumstances are unique, and we're dedicated to providing you with the options you need to make your purchase with confidence. Whether you opt for Shop Pay Installments, or PayPal Financing, or Affirm Financing our goal is to ensure that your shopping experience is both enjoyable and convenient. If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team. Your satisfaction is our priority, and we're here to assist you every step of the way.

Discover Exclusive Savings at Mobility Ready

Are you searching for incredible deals to elevate your shopping experience? Look no further! Here, you'll uncover all the latest coupons and exclusive offers available at Mobility Ready. We're committed to helping you save on your preferred products, and our array of discounts is tailored to do just that. Should you have any inquiries or require further assistance, feel free to reach out to us via phone, email, or live chat.

Best Mobility Ready Coupon:

Enjoy 5% Off Any Order: No minimum or maximum order price required. Simply use code MOBILITY5 during checkout to seize this limited-time offer.

Special Discounts for Veterans, Active Military, and First Responders:

At Mobility Ready, we hold deep respect for our veterans, active military personnel, and first responders. As a token of our gratitude, we proudly offer a 7% discount coupon specifically tailored for you. To avail of this offer, follow these steps:

Email a copy of your veteran, military, or first responder ID to support@mobilityready.com.

Include the details of the product you wish to purchase in your email.

Our dedicated support team will promptly review your email.

Once verified, we will issue a custom invoice with the additional discount applied, allowing you to complete your purchase at the discounted price.

Low Price Guarantee:

We stand firmly behind our commitment to providing you with the best prices on the market. If you find a competitor advertising our products at a lower price, don't hesitate to reach out to us via email. We're here to match and beat any competitor's price, ensuring you receive the unbeatable value you deserve.

Additional Information:

Please note that the list of excluded brands may change over time.

If you've already placed an order but forgot to apply a coupon eligible for your purchase, please contact us. We can issue a gift card worth 5% of your order total, which you can use towards a future purchase with us.

While we cannot provide a refund equivalent to the coupon amount on your current order, we're dedicated to ensuring you receive the utmost value from your shopping experience.

Your satisfaction and savings are paramount at Mobility Ready. If you have any questions or need assistance with any aspect of your shopping journey, our team is here to help. Don't hesitate to reach out to us via phone, email, or live chat. We eagerly anticipate assisting you in maximizing your shopping experience with us!